Please read these Terms and Conditions carefully. By making a reservation or using the services of Connaught Mews, you agree to the following:
Reservations & Payments
- Booking Confirmation: Reservations are confirmed upon receipt of the required payment or deposit.
- Cancellation: Cancellation policies are specified in your booking confirmation. Please review these conditions carefully before finalizing your booking.
Refund and Cancellation Policy
- Cancellation Requests: If you need to cancel your reservation, please notify us as soon as possible. Cancellations made at least 48 hours prior to the scheduled check-in date may be eligible for a refund of any advance payment made, subject to any applicable cancellation fees.
- Non-Refundable Conditions: Cancellations made within 48 hours of check-in, or in cases of no-show, are not eligible for a refund. Additionally, any non-refundable deposits, if specified at the time of booking, will not be refunded.
- Refund Process: Approved refunds will be processed within 7-10 business days after cancellation confirmation. Please note that the time required for the refund to reflect in your account may vary depending on your bank or payment provider.
- Special Circumstances: In the event of exceptional circumstances, please contact our management team directly to discuss alternative arrangements. Decisions will be made on a case-by-case basis.
Check-In & Check-Out
- Check-In/Out Times: Standard check-in is at 12:00 NOON and check-out is at 11:00 AM. Early or late requests are subject to availability and may incur additional charges.
- Identification: A valid photo identification and a copy of your reservation confirmation are required at check-in.
Guest Responsibilities
- Property Care: Guests are expected to treat the property with respect. Any damage caused during the stay may incur charges.
- Conduct: Disruptive behavior or violation of guest house rules may result in cancellation of the stay without refund.
- Valuables: Connaught Mews is not responsible for personal belongings lost or damaged during your stay.
Liability and Dispute Resolution
- Limitations: We are not liable for any personal injury or loss incurred during your stay.
- Governing Law: These terms are governed by the local laws applicable in New Delhi. Any disputes will be resolved in the appropriate local jurisdiction.
Amendments
These terms may be updated periodically without prior notice. The latest version will always be available on our website.